5 Tips for Providing Excellent Customer Service for your eCommerce Store Featured Image

5 Tips for Providing Excellent Customer Service for your eCommerce Store

The customer service role requires knowledge on nearly all aspects of your business and the passion to serve every customer with a WOW experience. Your customer service team is your first line of contact with the customers, being that first contact is a great responsibility [...]

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5 eCommerce Tools You Should Be Using Right Now Featured Image

5 eCommerce Tools You Should Be Using Right Now

A little over 2 years ago, I wrote a blog post entitled “10 BigCommerce Add-ons Too Profitable to Ignore”. Well, a lot can happen in 2 years. Here at Springboard, we’ve launched several successful eCommerce stores of our own during that time, and we’ve established [...]

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Don’t Overlook the Importance of Email Confirmations Featured Image

Don’t Overlook the Importance of Email Confirmations

Email continues to be one of, if not the most viable marketing channel that delivers the best ROI for a variety of reasons. There are many studies that support that email may be the most effective digital marketing tactic coming ahead of SEO and content [...]

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Approaching Responsive Web Design from a Marketing Perspective Featured Image

Approaching Responsive Web Design from a Marketing Perspective

With the scare of “Mobilegeddon” last year, it became a priority for every organization to make sure that their website was mobile-friendly and/or responsive to not be penalized by search-engine giant, Google. However, what most organizations fail to do in the process of make their websites [...]

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Authors

Chad Myers

Chad Myers

President

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Jessica Kegerreis

Jessica Kegerreis

Creative Director

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Allison Steele

Allison Steele

Art Director

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Aubrey Aynes

Aubrey Aynes

Front End Developer

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Katy Chettleburgh

Katy Chettleburgh

Digital Marketing Manager

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Eric Breiner

Eric Breiner

Digital Marketing Manager

Jackie Myers

Jackie Myers

Digital Marketing Director - Online Retail Owner

Jackie Myers's Twitter

Billy McAllister

Billy McAllister

Digital Marketing Director - Online Retail Owner

Billy McAllister's Twitter Billy McAllister's LinkedIn Billy McAllister's Google+

Ryan Ours

Ryan Ours

Ecommerce Integrations Specialist

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Matt Wright

Matt Wright

Customer Service Manager